Data Privacy
Harvard Business Publishing maintains a comprehensive Privacy Policy describing how personal data is collected, used, protected, retained, and shared across its digital services.
The policy applies to users of Harvard Business Publishing and Harvard Business Impact Enterprise websites, platforms, and applications, and outlines:
- Types of personal data collected
- Purposes and legal bases for processing
- Data retention and protection practices
- User rights and choices
- International data transfers
See the full policy here
Accessibility
Accessibility is a formal, institution‑level commitment at Harvard Business Impact Enterprise.
Digital Accessibility Policy
Harvard Business Publishing’s Digital Accessibility Policy defines how digital content and platforms are expected to meet accessibility standards. The policy states that digital products and content are designed to conform to:
- WCAG 2.1 Level AA for web‑based applications and services
- Section 508 standards where applicable
Please contact Product and Learner Support for conformance documentation (such as VPATs or Accessibility Conformance Reports). Please include your product and/or content type.
See the full policies here and here
Terms of Use
Use of Harvard Business Impact and Harvard Business Publishing websites, platforms, and content is governed by the Terms of Use.
These terms define:
- Acceptable use of websites and services
- Intellectual property ownership and restrictions
- Conditions for accessing and using content
- Legal and compliance obligations associated with use
The Terms of Use apply to all users accessing Harvard Business Publishing–owned properties, including those used by Harvard Business Impact Enterprise clients.
See the full policy here
Copyright & Permissions
All Harvard Business Publishing content, including articles, cases, simulations, and digital learning materials, is protected by copyright.
Clients and partners may not copy, redistribute, adapt, translate, or reuse content outside its licensed use without explicit permission. The Permissions site explains:
- When copyright permission is required
- How to request permission for reuse or redistribution
- Special considerations for translation, republication, and AI usage
See full policy here
Service Levels & Support Expectations
Harvard Business Impact Enterprise publishes a Technical Service Level Agreement (SLA) outlining support scope and expectations for enterprise clients.
The SLA provides clarity on:
- Support availability and ticket handling
- Incident response and escalation
- What is covered under standard support
- Where additional services or agreements may apply
For more information, please see the Technical Service Level Agreement (SLA)
When Additional Review Is Needed
If your organization requires:
- Formal validation documentation (e.g., VPATs)
- Contract‑specific compliance terms
- Custom permissions or reuse approval
Reach out to Product and Learner Support. Please include any related documents and context for quickest turnaround.