Who do I contact for technical help?
For technical help (login or access issues, password changes, etc.), contact Harvard Business Publishing Technical Support by live chat, phone, or e-mail 24 hours a day, 7 days a week:
By Chat
Live chat is available from the login page at https://myhbp.org. To use live chat, log out of the learning portal and click the "Chat with customer service" link.
By Phone
You can contact technical support by phone in the following ways:
- Calling from outside the U.S.: +1 (617) 783-7474
- Calling from within the U.S., toll free: (800) 668-6705
- Calling from within India, toll free: 000-800001-6935
By E-mail
You can contact technical support by email here: learnersupport@harvardbusiness.org
Username, Password, and Login Issues
How do I change my password?
If you are using manual login the next time you reach the login page click on "Forgot Password". Then enter either your username or the e-mail address associated with your account (but not both) and click "Reset Password". You will be sent an e-mail with password reset instructions. Your new password must contain at least 10 characters and include the following:
- At least one Upper Case letter
- At least one lower case letter
- At least one number
- At least one special character (!, @, #, $, %, ^, &, *, _, +)
If you are logging in using Single Sign-On via your organization's intranet, you will need to go through the password change process for your organization's login.
How do I change my user name or e-mail address?
If you need to change your user name or e-mail address associated with your login, please contact the Harvard Business Publishing Project Specialist for your program.
Program Materials
How do I access the program materials?
All of the program materials can be found on the Syllabus page, arranged by module topic and session or assignment week. You can also access specific modules by clicking on the module tile on the homepage.
How long will I have access to program materials?
You will have access to the learning portal, including all program materials, for three full months after the end of the program.
Live Session Information
How is Live Session Attendance tracked?
Live session attendance is tracked through Webex. You will not be able to see your official attendance tracked through this learning portal. As you attend each session, or view the recording, please Mark as Complete the associated page on the syllabus. This will allow you to keep track of your attendance for your own records. If you do not mark these pages as complete your overall completion of the portal will be affected. If you have any questions about whether you've missed a session or viewed a recording, please reach out to your company's program administrator.
How do I access past event recordings?
Event recordings can be accessed from the syllabus page of the portal under the session in which the live event occurred. If a recording is available, it will be posted by the next business day after the event.
Can I join a Webex event on a mobile device?
Yes. If you download the free Webex Meetings app (this link opens in a new window/tab) for your mobile phone, you can join the webinar from your mobile device. However, some interactive features may not be available. Also, if you have the dial-in number and event number, you may join the audio portion of a webinar from your mobile device or tablet.
How do I call into a Webex session from outside the United States?
Webex provides call-in numbers from a range of countries. You can access their list of global call-in numbers here (this link opens in a new window/tab) or from the link on your Webex event invitation.
Are chats included on the Webex recordings?
Only chats that are sent to "All Participants" are included on the Webex recording. To view recorded chats, open the recording and click on the chat icon above the participant bar (on the top right of the screen). The chats will appear at the time when they were posted during the webinar.
How do I access past event recordings?
Event recordings can be accessed from the syllabus page of the portal under the session in which the live event occurred. If a recording is available, it will be posted by the next business day after the event.
Program Completion
How is my completion progress tracked?
There are progress indicators on the syllabus and home page to help you track your progress through the program.
On the Homepage:
-
Each module tile has a blue progress bar indicating the percentage of required items you have completed
On the Syllabus:
- As you complete each required item you will receive a checkmark next to the item.
- Items not required for completion will have a tag underneath them listing them as OPTIONAL.
REMINDER: Official Live Session Attendance is officially tracked through Webex and cannot be viewed on this platform. As you attend each Live Session or view a recording please click Mark as Complete to track them for your own records. Not clicking Mark as Complete will affect your overall completion of the content on the portal. If you have questions on if you've missed a session or not please reach out to your program administrator.
Your organization's program administrator will have access to reports tracking learner progress through out the program. This information may be used to help determine successful program completion as defined by your organization.
Do items automatically get checked off on the syllabus?
Yes, a checkmark will appear when you view or complete a required content item. If you do not see the checkmark immediately after completing an item, you may need to navigate back to the homepage and refresh the learning portal so that the checkmark appears.
Additional Question
Can I view the portal and complete content from my smart phone?
Yes, the program portal is mobile-responsive, which means that the site will automatically conform to your mobile device or tablet. You should be able to view content, post discussions, and submit assignments from your mobile device or table.