HAR Files

What is a HAR File?

A HTTP Archive, or HAR file for short, is a digital diary of everything your web browser does when it loads a webpage. It keeps track of things like how long each part of the page takes to load, what data gets sent and received, and most importantly, any errors that might pop up.

Think of it as a helpful snapshot that shows what’s happening behind the scenes. It's especially useful when a webpage is not operating as expected. If you’re having trouble with a site, sharing a HAR file with the support team can help them quickly figure out what’s going wrong.

How to Generate a HAR File

NOTE: It is important to begin tracking the file before you access or log into the product. Please ensure that all other windows are closed or that you are in an Incognito/private window of your browser. This will prevent any other traffic from clogging the file.

Google Chrome

1. Press F12 or right-click and choose Inspect.
2. Click the Network tab.
3. Make sure recording is active (red circle at the top-left). If not, click it.
4. Right-click anywhere in the list and select Save all as HAR with content or click on the download icon in the menu.
5. Save the file and share it with support.

Microsoft Edge

1. Press F12 or right-click and choose Inspect.
2. Go to the Network tab.
3. Ensure recording is on (red circle at the top-left).
4. Refresh the page.
5. Right-click in the network list and choose Save all as HAR with content.
6. Save and send the file to support.

Mozilla Firefox

1. Press F12 or right-click and choose Inspect.
2. Click the Network tab.
3. Refresh the page to start capturing.
4. After reproducing the issue, click the gear icon ⚙️ in the top-right of the Developer Tools panel.
5. Choose Save all as HAR.
6. Save the file and send it to support.

Safari (macOS only)

Note: Safari requires that you take steps prior to accessing the learning.

1. Go to Safari > Settings > Advanced.
2. Check Show Develop menu in menu bar.
3. Begin to access the learning
4. Click Develop > Show Web Inspector.
5. Go to the Network tab.
6. Refresh the page.
7. Right-click in the network log and choose Export HAR.
8. Save and share the file.

Any questions? Reach out to Product Support!