Navigating the Knowledge Guide
Welcome to the Harvard Business Impact Enterprise Knowledge Guide! This is your starting point for finding answers, exploring products, and getting support. Whether you’re learning on the platform or managing it for your organization, the Knowledge Guide is here for you!
If You’re a Learner
If you're a learner in any of our offerings, the Knowledge Guide can help you you get oriented quickly and stay focused on what matters most:
- Get familiar before you dive in by pursuing the Product Guides
- Make sure you’re set up for success by running a quick System Check
- Get fast answers to common questions by browsing the FAQ
If you ever feel stuck, or just want a quick answer, use the chat feature on the bottom right of your screen! It’s available 24/7 and is the fastest way to get help and be guided to the right resource.
If You’re an Admin
If you support learners or manage programs, the Knowledge Guide is built with you in mind:
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Get familiar with the products you manage in the Product Guides
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Stay informed about what’s new by checking Announcements for upcoming releases and updates
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Go deeper when needed by exploring technical resources in the Technical Hub
Whether you’re launching something new or supporting learners day to day, we are here to help.
Support and Help
Help is always within reach:
- Contact Product Support here for detailed assistance
- Use chat anytime for quick questions, guidance, or help finding the right next step