Browser Requirements
For best results, use one of the following browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
Make sure your browser is updated to the latest version.
To check your browser version:
- Open your browser’s menu or settings
- Select Help or About
- Update if prompted
Before starting, we recommend running a System Check to confirm your browser and device are set up correctly.
Pop‑Ups and Interactive Content
Some learning activities open in new tabs or windows.
To avoid issues:
- Enable pop‑ups for the site
- Allow new tabs to open when prompted
If an activity does not load, pop‑up settings are often the cause.
Internet and Network Access
Your network can affect how learning content loads and plays.
For the most reliable experience:
- Use your employer’s network, corporate intranet, or VPN if available
- If you are connecting outside of work, a private network is advisable
Public networks (such as coffee shops or airports) may restrict access to videos or interactive content.
Corporate firewalls and security systems can also interfere with media playback.
When to Get Help
If you continue to experience technical issues:
- Use the Help Center to search for answers
- Contact Support via chat or by submitting a request
When reaching out, include:
- The name of the learning experience
- What you were trying to do
- Any error messages you saw, with the URL bar visible
- Your browser and device
This helps Support assist you more quickly.