Welcome to the Knowledge Guide! This is your central place for help, answers, and guidance while learning with Harvard Business Impact Enterprise.
The Knowledge Guide is designed to support you at every step of your learning experience, whether you are just getting started, have a quick question, or need help resolving an issue. You do not need to know where to go or what to look for to begin.
Ask the Chat agent anytime
Stuck? Confused? Simply curious? The Chat feature is always available to help.
Simply click on the icon in the bottom right corner of your screen to...
- Access technical help, from logging in to accessing your completion
- Answer pressing questions, from product details, reporting, and requirements
- Get unstuck, no matter where you are in the process
- Log support tickets without leaving the page!
Think of Chat as a constant companion while you learn. It is often the fastest way to get help.
Get oriented with Getting Started
If you are new or want a quick overview, visit the Getting Started hub!
This area helps you understand:
- How learning experiences are organized
- What to expect as a learner
- Where to begin if you are unsure which product or program you are using
Getting Started is a good first stop if you are still finding your footing.
Use Product Guides when you want specific help
Once you know which learning experience you are using, Product Guides are the best place to go.
Product Guides help you:
- Understand what each product is designed for
- Learn how to navigate your learning experience
-
Find learner-specific guidance tied to that product
Check FAQ for quick answers
If you are looking for a fast answer, the FAQ section covers common questions learners ask, organized by product.
This is a great option for:
- Access and enrollment questions
- Common learning and completion topics
-
Frequently asked support questions
Help is always close
If you cannot find what you need:
- Try searching the Knowledge Guide
- Ask the Chat agent for guidance
- Contact Support directly through chat or by submitting a request
The Knowledge Guide is built so you are never on your own. Wherever you are in your learning journey, help is always within reach.