This checklist outlines the core responsibilities of a Technical Admin supporting Harvard Business Impact Enterprise products. Use it to understand what you own, what to monitor, and when to involve internal IT or Harvard Business Impact support.
Identity & Access Ownership
Technical Admins are responsible for how users authenticate and gain access to Harvard Business Impact platforms.
You own:
- Identity provider (IdP) configuration and management
- SSO/SAML maintenance
- Submitting and/or monitoring user attributes (email, unique ID, roles)
- Access rules and entitlement logic
You should validate:
- Users can authenticate successfully
- Attributes passed from your IdP are accurate
-
Role or access changes take effect as expected
Integration Maintenance
If your organization uses integrations, ongoing upkeep is required.
You own:
- LMS, LXP, or HR system integrations
- Integration credentials, keys, or certificates
- Coordination with LMS and IT teams after system changes
You should monitor:
- Integration success and failure indicators
- Changes to upstream systems that could affect data flow
-
Updates announced by Harvard Business Impact that may require coordination
Data Accuracy & Testing
Technical Admins help ensure that user and activity data behaves as expected.
You own:
- Initial testing during onboarding or changes
- Verification of user creation and access
- Spot-checking data flow and reporting outcomes
You should test after:
- SSO or IdP changes
- LMS or platform upgrades
- Certificate rotations or attribute updates
- Large user uploads or provisioning changes
Ongoing Monitoring & Issue Triage
Technical Admins act as the first line of diagnosis for technical issues.
You own:
- Monitoring authentication and integration health
- Identifying whether issues are internal or vendor-related
- Collecting technical details before escalation
You should be prepared to gather:
- Error messages or screenshots
- Affected user details
- Timestamps and recent system changes
- Logs or diagnostic files when applicable
Where to Go Next
Once you understand your role, these resources can help you go deeper:
- Overview and Admin Resources – For baseline platform context and admin fundamentals
- Integration Resources – For SSO, LMS/LXP integrations, and user management guidance
- Support and Troubleshooting – For diagnosing login, access, and integration issues
- Technical Hub Glossary – For plain‑English definitions of technical terms used throughout the hub