The Technical Hub is your central resource for technical setup, integrations, and ongoing system management for Harvard Business Impact Enterprise products.
Use this section when you’re connecting systems, configuring access, resolving technical issues, or supporting your internal learners and admins.
What You’ll Find Here
The Technical Hub is organized into focused sections so you can quickly find what you need, whether you’re in initial setup or ongoing maintenance:
Overview and Admin Resources
Start here if you’re new to technical administration or need foundational context. This section includes:
- Admin overviews and terminology
- Platform expectations and responsibilities
- General technical requirements and best practices
Integration Resources
Use this section when connecting Harvard Business Impact products to your enterprise systems. You’ll find guidance for:
- LMS, LXP, and HR system integrations
- Authentication and user management (including SSO/SAML)
- Data exchange, provisioning, and access models
Support and Troubleshooting
Visit this section when diagnosing or resolving technical issues. It includes:
- Common technical issues and resolutions
- Network and firewall considerations
- Diagnostic resources and escalation guidance
General Technical Hub Articles
This area contains additional technical announcements, updates, and one-off guidance related to platform changes or requirements that may affect your environment.
When to Use the Technical Hub
Use this section if you are:
- Setting up SSO or user authentication
- Integrating with an LMS, LXP, or HR system
- Managing user provisioning, access, or data flow
- Troubleshooting login, access, or integration issues
- Supporting internal admins or IT teams with technical questions
- Preparing for system updates or technical changes
This is not the place for learner-facing help, product usage guidance, or general onboarding - but don't worry! We have those covered too.
How to Get the Most Out of This Section
- Start broad, then drill down: Begin with Overview and Admin Resources, then move into Integration Resources or Troubleshooting as needed.
- Use articles as reference material: Most content is designed to be bookmarked and reused during setup, maintenance, or issue resolution.
- Share with your IT partners: Articles are written to support collaboration with internal IT teams and external implementation partners.
- Escalate when needed: If an article doesn’t resolve your issue, use our resources! Our live chat function is available 24/7. You can also contact Learner and Product Support with any questions.