Simulations - The Balanced Scorecard Overview

Getting Ready to Play

• Prior to playing the simulation, please ensure that you are compatible with the requirements:
  • System Check: Run a the System Check to ensure your system is compatible. A successful system check will look as below:
    
  • Device: Use a laptop or desktop computer (tablets and mobile phones are not supported).
  • Operating System: Updated version of Windows or macOS.
  • Browser: Google Chrome or Mozilla Firefox, updated to the latest version. Other browsers may not perform reliably.
  • Internet Connection: A stable internet connection of at least 5 Mbps. Wired (Ethernet) connection is ideal for reliability.
  • VPN/Firewall: If using a corporate network, ensure the simulation URL is whitelisted. VPNs or strict firewalls can block key components of the simulation.
• Once you confirm your browser, log into the simulation directly: Balanced Scorecard
  • Username and password will be shared with you via email
• If login fails, open the site in a private/incognito window and try again. This clears cached login credentials that may interfere with access.
  

Trouble logging in? Reach out to Product and Learner Support for assistance

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Frequently Asked Questions

• I cannot access the simulation

  • I cannot log in
    • Open the login link in an incognito window.
    • Ensure the correct username and password are being used (case-sensitive).
    • Check your internet connection.
    • Re-confirm system compatibility using the check tool.
      • If login problems persist, your facilitator may impersonate your account or re-upload your user profile to the simulation.
  • I forgot my password
    • Use the reset link below and click “Forgot password?”:
      https://forio.com/simulate/session/signin/
    • You will receive a reset email from [e-mail] with the subject line:
      “Forio Simulate Forgot Password”. Please check your spam or junk folder if you do not receive the message.

  • I am having technical issues with the simulation

    • “Create Profile” Tab Not Visible

      • Only the learner assigned the Data Entry role will be able to create the team profile. If you are not in that role, wait until the profile is created to proceed.

      • If you are the Data Entry learner and do not see the tab:

      • Refresh your browser
      • Confirm your role with your facilitator
    • Simulation is Not Progressing

      • Only the Data Entry learner can submit team decisions. If your team is logged in and unable to start a round:

      • Confirm that the assigned Data Entry person is logged in
      • That individual must submit the decision to move the simulation forward
    • Lag, Freezing, or Simulation Not Loading Properly
      • Refresh your browser
      • Switch to a wired internet connection or use a mobile hotspot
      • Close all unnecessary tabs and background applications
      • If using a VPN, try disconnecting or switch to a non-corporate network
    • Mistake Made – Can We Go Back to a Previous Round?

      • Facilitators can reset your team’s progress if needed. However, all previously submitted decisions will be deleted.

      • If your team requires a reset, please contact your facilitator. Once confirmed, they can reset your team via the simulation’s Monitor Game dashboard.

    • Strategic Participation and Simulation Decisions

      • This simulation is designed to replicate real-world ambiguity and data-driven decision-making. You are encouraged to:

      • Use the in-simulation data to inform your decisions
      • Discuss strategy with your teammates
      • Proceed with the best decision possible based on the available information

      • Facilitators will not provide in-the-moment decision-making advice, as this is a critical part of the learning process. Your decisions and outcomes will be reviewed during the debrief session.

  • What do I do once the simulation is over?

    •  Connecting to Live Debrief or Instructional Sessions

      • If your simulation includes a live session via Zoom, Teams, or WebEx, please ensure you are prepared ahead of time.

      • If You Cannot Connect:

      • Confirm your meeting link, time, and time zone
      • Try opening the link in a different browser or device
      • Contact the Live Event Help team for immediate assistance:

      • Live Event Technical Support
        Email: [e-mail]

        • This support team actively monitors the inbox during events and can assist you in real-time.

    • After the Simulation

      • Upon completion of the simulation:

      • You may receive a read-only summary of your team’s performance
      • Key takeaways will be discussed in the debrief session
      • You are encouraged to reflect on your decisions and what you might do differently