Simulations - Crossing the Chasm: Innovation Simulation Overview

Getting Ready to Play

• Prior to playing the simulation, please ensure that you are compatible with the requirements:
  • System Check: Run a the System Check to ensure your system is compatible. A successful system check will look as below:
    
  • Device: Use a laptop or desktop computer (tablets and mobile phones are not supported).
  • Operating System: Updated version of Windows or macOS.
  • Browser: Google Chrome or Mozilla Firefox, updated to the latest version. Other browsers may not perform reliably.
  • Internet Connection: A stable internet connection of at least 5 Mbps. Wired (Ethernet) connection is ideal for reliability.
  • VPN/Firewall: If using a corporate network, ensure the simulation URL is whitelisted. VPNs or strict firewalls can block key components of the simulation.
• Once you confirm your browser, log into the simulation directly: Crossing the Chasm
  • Username and password will be shared with you via email
    

Trouble logging in? Reach out to Product and Learner Support for assistance

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Post-Play FAQs

• Can I change a previously submitted response? 
  • Unfortunately, the simulation environment does not allow for reversing or editing choices once submitted, reflecting constraints of real-world decision-making.
  • However, you are encouraged to make notes about what you would do differently. These insights can be shared during the debrief and may be valuable for discussion.
• My program includes a live debrief and/or an instructional session, but I cannot access it.
  • If you experience issues joining:
    • Confirm the date and time (including time zone).
    • Test your camera and audio settings before the session begins.
    • Attempt to join from a different browser or device if the link does not open.
  • If problems persist, contact the live event support team:

    • Live Event Technical Support

    • Email: [e-mail]

      The team monitors the mailbox during scheduled events and can assist in real-time.

• What does future access to the simulation look like?

  • After your simulation session:

    • You may be provided with a read-only summary of your performance or a dashboard view for reference.

    • If applicable, your facilitator will share a recording of the debrief or a summary of key insights.

      For continued support, or to arrange additional simulation sessions for teams or clients, contact your Harvard Business Impact representative or program coordinator.