Simulations - Organizational Behavior: Judgment in Crisis Simulation Overview

Getting Ready to Play

• Prior to playing the simulation, please ensure that you are compatible with the requirements:
  • System Check: Run a the System Check to ensure your system is compatible. A successful system check will look as below:
    
  • Device: Use a laptop or desktop computer (tablets and mobile phones are not supported).
  • Operating System: Updated version of Windows or macOS.
  • Browser: Google Chrome or Mozilla Firefox, updated to the latest version. Other browsers may not perform reliably.
  • Internet Connection: A stable internet connection of at least 5 Mbps. Wired (Ethernet) connection is ideal for reliability.
  • VPN/Firewall: If using a corporate network, ensure the simulation URL is whitelisted. VPNs or strict firewalls can block key components of the simulation.
• Once you confirm your browser, log into the simulation directly: Judgment in a Crisis
  • Username and password will be shared with you via email
• If login fails, open the site in a private/incognito window and try again. This clears cached login credentials that may interfere with access.
  

Trouble logging in? Reach out to Product and Learner Support for assistance

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Best Practices for Participation

Simulation Tips

• Utilize the tutorial: the tutorial is available throughout the simulation play under the Prepare tab.
  

  

• One browser, one tab: Ensure the simulation is open in only one tab in a single supported browser.
• Refresh when needed: If the simulation appears unresponsive or slow, refresh your browser.
• Use correct login credentials: Avoid relying on saved passwords or browser autofill to prevent login errors. If needed, log out and log back in with your intended account.
• Prepare to make decisions under uncertainty: You will be asked to make the best possible decisions using dynamic and sometimes ambiguous data—this is intentional and part of the learning process.

Using Simulation Data

• You can copy simulation data to your clipboard and paste it into tools like Excel or Google Sheets for further analysis if you wish to sort, compare, or model scenarios.
• There is no built-in data sorting tool, but this external step is encouraged for deeper decision-making insight.

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Frequently Asked Questions

• Interplay questions

  • Is Matterhorn Health a public or private company?

    • The simulation does not specify this. You are encouraged to reflect on how a company’s public or private status might influence executive communication, transparency, and decision-making.

  • Can I sort or analyze simulation data more easily?

    • Yes. You can copy data from the simulation and paste it into Excel or another spreadsheet tool to organize and analyze it more effectively.

  • There is a lot of ambiguity. How should I approach decision-making?

    • This simulation mimics the complexities of a real-world product crisis. Information evolves over time, and solutions are not immediately obvious. The best approach is to:

    • Review all data carefully
    • Acknowledge uncertainty
    • Make reasoned decisions based on what you know
    • Track your rationale for each choice (useful for the debrief)

• I am having technical issues with...

  • Simulation Not Loading or Stalling
    • Refresh the page
    • Ensure the simulation is open in only one tab
    • Clear cache and cookies if the issue persists
    • Switch to a different browser (e.g., from Chrome to Firefox)
  • Lag or Slow Response
    • Close background applications
    • Use a wired internet connection or a strong Wi-Fi signal
    • Avoid running other streaming or bandwidth-intensive apps during the simulation
  • Login Issues
    • Close background applications
    • Use a wired internet connection or a strong Wi-Fi signal
    • Avoid running other streaming or bandwidth-intensive apps during the simulation
  • Connecting to the Live Debrief Session

    • Your program may include a live session via Zoom, Teams, or WebEx. Please test your audio, video, and connection in advance of the session.

    • If you are unable to join the session:

      • Confirm the session time and access link
      • Try opening the link in a different browser or device
      • Check firewall/VPN settings
      • Contact the Live Event Support Team:
        • [e-mail]

• What do I do after the simulation?

  • Your facilitator may provide a performance summary or data dashboard
  • A debrief session may be held to reflect on decision-making strategies, outcomes, and learning points
  • This simulation offers a valuable opportunity to explore how leaders think, decide, and communicate under pressure—take note of the lessons learned for your own leadership development.

For continued support, or to arrange additional simulation sessions for teams or clients, contact your Harvard Business Impact representative or program coordinator.